Shipping Policy for Dynamic Gymnastics Academy Online Store
Last Updated: July 26, 2025
This Shipping Policy applies specifically to purchases made through the online store section of the Dynamic Gymnastics Academy website (www.dynamicgymnasticsacademy.com), offering print-on-demand garments.
1. Our Print-on-Demand Model
Dynamic Gymnastics Academy operates on a print-on-demand model for its online store. This means that all garments are unique and custom-made specifically for your order only after you place it. We partner with Moray-Apparel (www.moray-apparel.com) as our print-on-demand supplier who handles the production and shipping of your items directly to you.
2. Production Time
Since your items are custom-printed upon order, there is a production period before your order is shipped.
Average Production Time: Typically, it takes 5-10 business days (Monday-Friday) for your order to be produced by Moray-Apparel before it is ready for shipment.
Please note that this production time is separate from the shipping time. During peak seasons (e.g., holidays) or due to unforeseen circumstances, production times may be slightly longer.
3. Shipping Times & Carriers (UK Orders Only)
Once your order has been produced, it will be shipped directly to the address you provided within the UK.
Shipping Carriers: Moray-Apparel uses various reputable third-party shipping carriers to deliver orders within the UK.
Estimated Delivery Times: Shipping times are estimates and depend on your exact location and the selected shipping method. Once your order ships, you will typically receive a shipping confirmation email with tracking information.
For UK Orders: Typically 2-5 business days after dispatch.
Delays: While we strive for timely delivery, we are not responsible for delays in shipping once the item has been dispatched by our supplier. Factors such as national holidays or unforeseen carrier issues can sometimes cause delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on your order value, destination, and selected shipping method. Any applicable shipping charges will be clearly displayed before you complete your purchase.
5. Order Tracking
You will receive a shipping confirmation email with a tracking link once your order has been dispatched by Moray-Apparel. You can use this link to monitor the progress of your delivery.
6. Incorrect Address / Unclaimed Packages
It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If a package is returned to our supplier due to an incorrect address or if it remains unclaimed, you may be responsible for additional shipping charges to have the order re-sent.
7. Lost or Damaged Shipments
Lost in Transit: If your order’s tracking information shows no updates for an extended period, or if the package appears to be lost in transit, please contact us at clothing@dynamicgymnastics.co.uk with your order number. We will investigate the issue with our supplier and the shipping carrier.
Damaged Upon Arrival: If your item arrives damaged, please refer to our Refunds & Returns Policy for instructions on how to report the issue and request a resolution.
8. Contact Us
If you have any questions specifically about the shipping of your online store order, please contact us at:
Email: clothing@dynamicgymnastics.co.uk