Refunds & Returns Policy for Dynamic Gymnastics Academy
Last Updated: July 26, 2025
At Dynamic Gymnastics Academy, we are committed to providing excellent gymnastics programmes and high-quality merchandise through our online store. Our policy for refunds and returns is structured to address both our academy services and the custom nature of our print-on-demand products.
1. Refunds & Cancellations for Academy Services (Memberships, Classes, Events)
For refunds or cancellations related to gymnastics memberships, classes, workshops, or events offered directly by Dynamic Gymnastics Academy, the following generally applies:
Withdrawal by Participant: Our policy regarding participant withdrawal, attendance, and associated refunds (including notice periods and any non-refundable deposits or fees) is detailed within your specific Membership Agreement, Class Registration Terms, or Event Booking Confirmation. Please refer to those documents for precise terms applicable to your enrollment.
Cancellations by Academy: If Dynamic Gymnastics Academy cancels a class, programme, or event due to unforeseen circumstances (e.g., facility issues, coach illness, insufficient numbers), we will endeavour to provide reasonable notice. In such cases, we will offer alternative arrangements, transfer of fees, or a prorated refund as appropriate.
Medical Reasons: Requests for refunds due to medical reasons preventing participation may be considered on a case-by-case basis and may require supporting medical documentation.
For all academy service-related refund or cancellation enquiries, please contact us at enquiries@dynamicgymnastics.co.uk.
2. Refunds & Returns for Our Online Store (Print-on-Demand Garments)
Our online store offers custom print-on-demand garments supplied by Moray-Apparel (www.moray-apparel.com). Because each item is created specifically for your order, our returns policy for store merchandise is as follows:
We only offer returns, refunds, or exchanges for online store orders if your product has a defect, is damaged, or if there’s an error on our part or our supplier’s part (e.g., incorrect item/size shipped). We do not offer returns or refunds for “buyer’s remorse,” incorrect size selection by the customer, or issues outside our direct control.
Reasons for Store Returns/Refunds (If Applicable):
You may be eligible for a refund, replacement, or store credit for merchandise if your item falls into one of these categories:
Damaged Product: The item arrived broken or damaged during shipping.
Manufacturing Defect: The product itself has a clear manufacturing flaw.
Incorrect Item Received: You received a different item, colour, or size than what you ordered (and what was confirmed on your order).
Print Quality Issues: The print is noticeably misaligned, faded beyond reasonable expectation, or peeling upon arrival.
What We Don’t Cover for Store Returns/Refunds:
We cannot offer returns or refunds for online store merchandise in the following situations:
Buyer’s Remorse/Change of Mind: You simply don’t like the product, or it doesn’t meet your subjective expectations (e.g., slight colour variation due to screen differences).
Incorrect Size Ordered by Customer: You selected the wrong size during checkout. We provide detailed size charts; please review them carefully before purchasing as garments are custom-printed.
Incorrect Shipping Address: The order was undeliverable or lost due to an incorrect or incomplete address provided by the customer.
Items Damaged by Customer: Products that have been worn, washed, altered, or damaged after delivery.
Minor Variations: Small discrepancies in print placement or colour due that are within acceptable industry standards for custom products.
How to Report an Issue with an Online Store Order:
If your online store order qualifies for a return/refund based on the reasons above, you must notify us within 14 days of the delivery date. To report an issue:
Contact us: Send an email to clothing@dynamicgymnastics.co.uk.
Include your Order Number: This is essential for us to locate your purchase quickly.
Describe the Issue: Clearly explain what’s wrong with the product.
Provide Photos: Attach clear photos of the defect, damage, or incorrect item. This helps us assess the issue and speed up the resolution process.
Resolution Process for Online Store Issues:
Once we receive your email and assess the issue, we will determine the best course of action. This may include:
Sending a replacement item to you.
Issuing a full or partial refund to your original payment method.
Offering store credit for a future purchase.
We will provide you with clear instructions if a return of the physical item is required. Items must be returned unworn, unwashed, and in their original condition.
Refund Processing Time (Online Store):
If a refund is issued for an online store order, it will typically be processed within 5-10 business days of approval. The time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.
Contact Us
If you have any questions about this Refunds & Returns Policy, please don’t hesitate to contact us:
For general academy enquiries: By email at enquiries@dynamicgymnastics.co.uk
For clothing store order related enquiries: By email at clothing@dynamicgymnastics.co.uk